REFUND & RETURN POLICY

Last Updated: October 20, 2026

At AUREVIA, your shopping experience matters to us. We want you to feel confident when choosing products from our collections. If something isn't right with your order, we're here to help.

This Refund & Return Policy explains how to request a return, replacement, or refund and what to expect throughout the process.

1. Our Return Policy

If you are not satisfied with your purchase, you may be eligible to return your item in accordance with this policy and the consumer protection laws applicable to your order.

Where a return is permitted, items should generally be returned in their original condition, with any included accessories, packaging, or other components where reasonably applicable.

Please contact our customer support team before returning an item so we can provide the appropriate instructions.

Your statutory consumer rights remain unaffected by this policy.

2. Items That May Not Be Eligible for Return

Some products may be subject to return restrictions because of their nature or condition, where permitted by law.

These may include:

• Items damaged through misuse or improper handling after delivery.
• Products that have been altered or modified.
• Certain earrings or other hygiene-sensitive items where a lawful hygiene exception applies and the relevant conditions have been met.
• Items specifically identified as non-returnable before purchase, where permitted by law.

These restrictions do not apply where they would unlawfully limit your consumer rights, including your rights regarding faulty, defective, or misdescribed products.

If you are unsure whether an item qualifies for a return, please contact us before sending it back.

3. Damaged, Defective, or Incorrect Items

We understand how disappointing it can be to receive an item that is damaged, defective, or different from what you ordered.

If this happens, please contact us with:

• Your order number.
• The email address used to place the order.
• A description of the issue.
• Clear photographs or videos showing the problem, where possible.

If the packaging was damaged during delivery, photographs of the packaging may also help us assess the situation.

After reviewing your request, we will explain the available resolution. Depending on the circumstances and applicable law, this may include a replacement, repair where appropriate, or refund.

4. How to Request a Return

To begin a return request, contact our customer support team using the email address provided on our Contact Us page.

Please include the following information:

Subject: Return Request   [Order Number]

• Your full name.
• Your order number.
• The product you wish to return.
• The reason for your request.
• Supporting photographs, if relevant.

We will review your request and provide instructions on the next steps.

Please do not send items to an address or supplier without receiving return instructions from us first.

5. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return, the applicable policy, and the consumer protection laws governing your order.

Where you are returning an eligible item because you have changed your mind, you may be responsible for return shipping costs if this was properly disclosed and applicable law permits it.

If an item is faulty, damaged, incorrect, or otherwise qualifies for a remedy under applicable law, the appropriate return costs and arrangements will be handled in accordance with those requirements.

Any original shipping charges will be treated in accordance with our applicable policies and legal obligations.

6. Refunds

Once a return has been received and assessed, we will notify you of the outcome where an assessment is appropriate.

Approved refunds will generally be issued to the original payment method, unless another arrangement is agreed or required by law.

The time it takes for a refund to appear in your account may depend on your bank, card issuer, or payment provider.

We will process refunds within the timeframe required by applicable law.

7. Partial Refunds

Where permitted by law, a refund may be adjusted if an item's value has been reduced by handling beyond what is necessary to establish its nature, characteristics, and functioning.

Any assessment will take account of the circumstances of the return and applicable consumer rights.

We will not use this provision to unfairly deny a refund or restrict a remedy that you are legally entitled to receive.

8. Late or Missing Refunds

If you have been informed that your refund has been processed but cannot see it in your account, we recommend checking your payment account and contacting your bank or payment provider to confirm whether the refund is still being processed.

If the refund remains outstanding, please contact our customer support team with your order number and refund details so we can assist you.

9. Exchanges and Replacements

If you receive a damaged, defective, or incorrect item, please contact us so we can assess the appropriate solution.

Replacement availability depends on product availability and the circumstances of the issue. If a replacement is unavailable, we will explain the other available options in accordance with applicable law.

For requests to exchange an item because of personal preference, such as a different style or size, please contact us to confirm whether an exchange is available.

10. Sale and Promotional Items

Products purchased during a sale or promotion remain subject to the applicable return conditions.

A discount or promotional price does not automatically remove your legal rights if an item is faulty, defective, or misdescribed.

Any lawful restrictions on final-sale or non-returnable items will be communicated before purchase where required.

11. Order Cancellations

If you wish to cancel an order, please contact our customer support team as soon as possible.

We will check whether the order can still be cancelled before it is processed or dispatched. Once processing or dispatch has begun, cancellation through our order system may no longer be possible.

However, this does not remove any statutory cancellation rights that may apply to your purchase, including applicable distance-selling rights for customers in the UK and European Union.

Please refer to the relevant consumer protection rules and contact us for assistance.

12. Orders That Cannot Be Delivered

Please ensure that your shipping address and contact details are accurate when placing an order.

If a delivery fails because of an incorrect address, an unsuccessful delivery attempt, or failure to collect a parcel, please contact us to discuss the available options.

Any additional shipping or reshipment charges will be assessed in accordance with the circumstances, the information provided at checkout, and applicable law.

Nothing in this section limits any refund or other rights you may have under applicable consumer protection laws.

13. International Returns

AUREVIA may serve customers in different countries, and return arrangements can vary depending on the destination and product.

Please contact our customer support team before returning an international order so we can provide the relevant instructions.

Any customs charges, duties, return shipping costs, or other fees will be handled in accordance with the information provided at checkout and applicable law.

14. Your Consumer Rights

This policy does not exclude, restrict, or replace any mandatory consumer rights that apply to your purchase.

Depending on your country and the circumstances of your order, you may have rights relating to online purchase cancellations, faulty products, refunds, repairs, replacements, or other remedies.

Where local law provides greater protection than this policy, the applicable legal requirements will take precedence.

15. Changes to This Policy

We may update this Refund & Return Policy to reflect changes in our products, business operations, fulfilment arrangements, or legal obligations.

Any updates will be published on this page with a revised “Last Updated” date.

Changes will not remove rights that customers have already acquired under applicable law.

16. Contact Us

If you have questions about returns, refunds, exchanges, or order cancellations, please contact our customer support team.

Store Name: AUREVIA

Email: [Aurevia.gmail.com]

Website: [www.aurevia.store]

Please include your order number whenever possible so we can assist you more efficiently.

At AUREVIA, we aim to treat every customer fairly and handle order concerns with care and professionalism.

AUREVIA  Your Style. Your Statement.