SHIPPING POLICY

Last Updated: October 20, 2026

At AUREVIA, we want your shopping experience to be smooth and enjoyable from the moment you place your order to the arrival of your package.

This Shipping Policy explains how we process orders, arrange delivery, provide tracking information, and handle shipping-related issues.

1. Order Processing

Once your order has been placed successfully, we begin preparing it for processing and dispatch.

Processing times may vary depending on product availability, order volume, verification requirements, and fulfilment arrangements.

Please note that order processing time is separate from shipping and delivery time.

If an unexpected issue affects the processing of your order, we will provide an update where appropriate.

2. Shipping Destinations

AUREVIA offers shipping to the destinations available at checkout.

Available countries and shipping options may vary depending on the products ordered and the delivery address provided.

Before completing your purchase, please confirm that your country and full delivery address are supported by the available shipping options.

3. Shipping Costs

Shipping costs, where applicable, are calculated or displayed during checkout before you complete your purchase.

The final cost may depend on your delivery destination, the shipping method available, and the products in your order.

Any free-shipping promotions or special delivery offers will be subject to the conditions communicated at the time of purchase.

Please review your order summary carefully before submitting payment.

4. Estimated Delivery Times

Delivery times vary depending on your destination, the shipping method, product availability, and the carrier responsible for delivering your package.

Any estimated delivery timeframe provided on our website or at checkout is intended as a guide unless a specific delivery commitment has been expressly confirmed.

Delivery may occasionally take longer because of customs inspections, public holidays, severe weather, carrier disruptions, or other circumstances outside our reasonable control.

If your order appears significantly delayed, please contact our customer support team so we can help you check its status.

5. Tracking Your Order

Where tracking is available, tracking information will be provided after your order has been dispatched.

You may use the tracking details to follow your shipment through the relevant carrier's tracking service.

Please allow time for tracking information to become active, as updates may not appear immediately after dispatch.

If you have not received tracking information within the expected processing timeframe, please contact us for assistance.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete delivery information at checkout, including their name, street address, postal code, and contact details where required.

If you notice an error in your shipping address, contact us as soon as possible.

We will try to assist with corrections before the order is dispatched, but changes cannot be guaranteed once processing or shipment has begun.

AUREVIA cannot guarantee successful delivery when an incorrect or incomplete address has been provided. Any resulting issue will be assessed in accordance with the circumstances and applicable law.

7. Delayed, Lost, or Missing Packages

Although we work to support a smooth delivery process, shipping delays or delivery problems may occasionally occur.

If your package has not arrived within the estimated delivery timeframe, please check your tracking information first.

If there is still no clear update, contact our customer support team with your order number and tracking details, if available.

We will review the information and, where appropriate, assist with enquiries to the shipping provider or fulfilment partner.

If an order is confirmed lost or otherwise qualifies for a remedy, we will work with you to resolve the issue in accordance with our policies and applicable consumer protection laws.

8. Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, we recommend checking your delivery location, mailbox, reception area, or with household members and neighbours where appropriate.

You may also contact the shipping carrier for additional delivery information.

If the package remains missing, contact us with your order number so we can review the situation.

Each case will be assessed individually, and your applicable consumer rights will remain unaffected.

9. Customs Duties and Import Taxes

For international orders, customs duties, import taxes, or other charges may apply depending on the destination country and the shipping arrangement.

Where these charges are not included in the amount collected at checkout, the customer may be required to pay them to the relevant authority or carrier, where permitted by law.

Please review the import requirements that apply to your location before placing an international order.

Any information about customs charges provided by AUREVIA will be based on the shipping arrangements and details available to us.

10. Multiple Shipments

Depending on product availability and fulfilment arrangements, items in a single order may occasionally be dispatched separately.

If your order arrives in more than one package, the packages may have different tracking details and delivery dates.

If you believe an item is missing from your order, please contact us so we can investigate.

11. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will check whether the requested change can be made before the order is processed or dispatched. Once a package has been handed over for shipping, changes may no longer be possible.

This does not limit any statutory cancellation rights that apply under the consumer protection laws governing your purchase.

For further details, please review our Refund & Return Policy.

12. Damaged Packages or Incorrect Items

If your order arrives damaged or contains an incorrect item, please contact our customer support team as soon as reasonably possible.

Include your order number, a description of the issue, and clear photographs of the product and packaging where available.

We will review the details and explain the next steps in accordance with our Refund & Return Policy and applicable law.

13. Delivery Delays Outside Our Control

Some circumstances may affect delivery schedules, including severe weather, customs inspections, public holidays, carrier disruptions, and other unexpected events.

When such circumstances arise, delivery may take longer than originally estimated.

We will provide assistance where reasonably possible, but estimated delivery dates may change when circumstances outside our reasonable control affect transportation.

Nothing in this section excludes any obligations or remedies that apply under consumer protection law.

14. Contact Us

If you have questions about shipping, tracking, delivery delays, or your order status, please contact our customer support team.

Store Name: AUREVIA

Email: [Aurevia.gmail.com]

Website: [www.aurevia.com]

Please include your order number whenever possible so we can help you more efficiently.

Thank you for choosing AUREVIA. We appreciate your trust and look forward to making your shopping experience as smooth as possible.

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